Federal Student Aid Ombudsman Notifications

Students should contact the Financial Aid Administrator at the institution who is always ready to assist with any questions or concerns regarding Federal Student Aid Loans.

If a situation exists that the Financial Aid Administrator cannot resolve, students can contact the U.S. Department of Education’s Office of Ombudsman for student loan issues.  The ombudsman resolves disputes from a neutral and independent viewpoint.  The Office of Student Financial Assistance Ombudsman will informally research a borrower issue and suggest solutions to resolve.  Student borrowers can contact the Office of the Ombudsman at: 



Phone:  877-557-2575

Fax:  202-275-0549

Mail:  U.S Department of Education, FSA Ombudsman, 830 First Street, N.E., Washington, DC, 20202